SOP - How to handle the bill presentation

 How to handle the bill presentation

1. PROCEDURE

3.1 Check the bills

3.1.1 When quest asks for the bill ensure that the cashier has given the correct bill and has not over charged the guest

      3.1.2 Check the bill before presenting to the guests 

     3.1.3 Items need to be checked 

    3.1.4 Ensure that the right table number and cover are printed 

    3.1.5 Price of single items and special items consumed

3.1.6 Grand total etc.   

 3.2 Check guest names/ room numbers

3.2.1 If the guest would like the bill charge to his/ her room account ask he/she to write down their name, signature and room number on the bill 

     3.2.2 Present to the cashier the information against the rooming list so as to prevent the bill from being charged to the wrong room number 

     3.2.3 If possible ask the guest to show the key what is the room number?  

3.3 Check Credit Cards

     3.3.1 The hotel only accept American Express, Visa, Master card .JCB

   3.3.2 The cashier is responsible for checking the card from the card 

machine

3.3.3 Against the “black list” if corrected he/she will prepare a 

charge voucher with date and amount

3.3.4 The staff should check the signature against the black list of the credit card and return the bill and charge the voucher to the cashier  

3.4 Send the bills

3.4.1 If the guest would like to have the bill sent to him/her make sure he/she have account with the hotel if not ask for the managers or supervisor approval 

  3.4.2 If accepted ask the guest to write down his/her name, account 

                           number and signature on the bill