Greeting The Guest

  Policy Statement

All guests will be greeted at the entrance with Khmer traditional way “Sampeah” within 20 second of the arrival, using a warm manner, eye contact and smiling to welcome.

▪ Procedure

1. When the guest approach at the entrance

When the guest approaches us at the entrance, open the door for them and use eye contact and smile with a warm manner to welcome them.

2. Greet the guest

Greet with Khmer traditional way “Sampeah”. 

Good afternoon/ evening madam/sir. Welcome to Lotus Blanc Restaurant. How may I help (assist) you?

3. Call the guest by name if repeated guest

Welcome the guest by name if you know his/her name. 

Good afternoon/evening Mr./Mrs. Martin, welcome back to Lotus Blanc Restaurant. 

Please also be careful, there will be difference culture for this situation!