Check In

 

What is hotel check in?

Hotel check in is the first step guests take when staying at a hotel which typically involves registering their arrival and obtaining keys or an access card to their room.

Guests’ check-in at the hotel is one of the most important parts of their customer service journey. Hotel managers should make sure they walk in and feel recognised, attended to, and most importantly, welcomed. This is their first impression of the hotel after all.

The guest’s needs must always come first, but you also need to take into account the efficiency of your business and how you can operate most effectively.

This blog will help make hotel check in clearer and give you some ideas about which direction the check in process is heading, including what you can do at your property.